Request a service call
Something needs hands-on attention — a repair, an install visit, or an on-site diagnostic. Tell us what's happening and we'll schedule it.
Request serviceCustomer Support
Already a customer? You're in the right place.
Request service, get answers to common questions, and find out how our remote support works — whether it's your home system, your restaurant's POS, or the network underneath it all.
How can we help?
Remote support
Most issues — software glitches, slow systems, connection drops — are fixed remotely in minutes. Start with a remote session and skip the wait.
Start remote supportBilling & account questions
Questions about an invoice, a processing statement, or your support plan. Send us the details and we'll get you a straight answer.
Ask a questionHow remote support works
Most problems solved without a truck roll.
- 01
Describe the issue
Submit the form or reply to your support email with what's happening — the more detail, the faster we diagnose.
- 02
Secure session
We send a one-time link to a secure remote session. You approve the connection; we can only see what you allow.
- 03
Fix and verify
We resolve the issue while you watch, then verify everything works before disconnecting — and note what we changed.
- 04
Follow-up
If remote can't fix it, we schedule the on-site visit with the diagnosis already done — no wasted trip, no repeated questions.
Remote sessions are available for managed support plan members and billed per-session for others. On-site visits are scheduled remote-first, so the technician arrives with the right parts and the right answer.
FAQs
Common questions
Need a hand right now?
Submit a support request and we'll take it from there — remote-first, straight answers, and no phone trees.
Request service